Employee engagement survey tips by category

Employee engagement_strategy and direction

Strategy & direction

Featured case study

Industry: Government Administration and Defence | Size: Large

Staff showed poor engagement; post-survey consulting identified that there were no overarching values within the organisation. Without any values employees did not feel they had the direction to meet this organisation's aspirations. They then used the next Employee Survey as a forum to develop a new set of values asking staff what they believed they should be. The organisation executed this in a collaborative way so staff felt that they owned the values rather than having them "put upon them". 

Result

Involving staff was a success and new values were officially launched. The values were well accepted.  This organisation "merchandised" values by printing staff lanyards, mugs and mouse pads.

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Employee engagement_leadership development

Leadership development

Featured case study

Industry: Electricity, Gas and Water Supply | Size: Medium

Analysis of the employee survey data indicated widespread problematic leadership at the mid-management level and below. This was impacting employee engagement irrespective of gender and tenure.

Insync Surveys consulted with the operational manager to confirm this hypothesis and she validated the results.Insync Surveys took the executive leadership team through the issues who endorsed their action plan. They worked with the operations director to discuss types of courses which would promote a sense of leadership capability and looked at where the biggest gains could be made.

Result

Middle management staff have been sent on an emotional intelligence training course which is helping them become better people managers; employees' overall engagement is yet to be measured again as the implementation their first action plan is still underway.

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Employee engagement_team building

Team building

Featured case study

Industry: Property and Business Services | Size:   Medium

Employee engagement research indicated low organisational effectiveness caused by a lack of teamwork. A series of engagement focussed work shops were run where staff indicated poor perceptions of team work.

Result

The executive team prioritised the lack of team work and built internal communication strategies into the executive plan. Communications became an ongoing priority with internal newsletters, presentations, team building activities and initiatives being held across sales and delivery for the first time. The commitment to getting people together to build and maintain internal relationships continues to be a priority for this forward thinking organisation.

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Employee engagement_systems and processes

Systems & processes

Featured case study

Industry: Manufacturing | Size: Large

Employee engagement levels were dropping because quality issues weren't being dealt with and staff pride was suffering. People were dealing with product issues all the time.

Result

They implemented a total quality system which changed the balance between fire fighting and being proactive. This had an immediate impact on staff engagement.

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Employee engagement_reward and recognition

Reward & recognition

Featured case study

Industry: Government Administration and Defence | Size: Medium

An engagement survey showed low engagement for staff who had particular complaints about work-life balance. The organisation responded by providing yoga classes at lunch time, gym memberships and free passes to the local swimming pool and started a walking group.

Result

This helped staff to feel supported and less stressed and in turn enhanced employee engagement levels. 

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Employee engagement_training and development

Training & development

Featured case study

Industry: Finance and Insurance | Size: Large

Insync SurveysEntry and Exit Survey identified the reasons why people are attracted to this organisation and why they leave. The Entry Survey found that on one hand individuals came to the organisation because of hygiene factors such as job satisfaction and relationship with management. On the other hand, the Exit Survey found that factors such as: training, career development opportunities and challenge in the role were crucial to employee engagement and retention.

Result

Having identified these opportunities for improvement, the organisation focused on improving those employee engagement factors relating to training and development to close the gap.

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Featured employee engagement and customer survey links

Staff survey

Australian Staff Survey

Information about staff surveys including articles and advice about: staff surveys, employee surveys, employee engagement, exit interviews and 360 degree feedback.

Visit: www.AustralianStaffSurveys.com.au


Customer survey checklist

Customer survey tips

Practical advice on how to plan and conduct customer surveys including articles and examples.

Visit: www.CustomerSurveyTips.com.au


Insync Surveys

 

Insync Surveys

Insync Surveys is a leading Asia Pacific provider of stakeholder surveys and consulting. They are employee, customer and  board survey and consulting specialists.

Insync Surveys' products include:

Visit:  www.InsyncSurveys.com.au

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